Drop us a line.
We answer within 24 hours. Faster if it's about Pain in the Hole.
What can we help with?
Tell us what's up.
General enquiries, recipe questions, kind words, occasional complaints — all welcome. Tim or someone on the team will get back to you within 24 hours.
You might be asking…
How long does delivery take?
2–4 working days across the UK and Ireland with Royal Mail Tracked 48. Europe and the rest of the world: 5–10 working days. You'll get tracking by email the moment we hand it to the courier.
Do you ship outside the UK and Ireland?
Yes — Europe, North America, Australia, most of Asia. Customs duties and import taxes (if any) are the buyer's responsibility. Reach out if your country isn't listed at checkout.
Are your sauces vegan and gluten-free?
All seven sauces are vegan, gluten-free, and free of the 14 major allergens. The full set is one of the cleanest hot sauce ranges on the market.
What's the shelf life?
18 months unopened, 6 months refrigerated once you've cracked the seal. Honestly though, you'll finish a bottle well before then.
I love your sauce. Can I share a recipe?
Please do. Tag us on Instagram @blackfirefood and we'll reshare. If it's particularly good we'll put it on our recipes page (coming soon).